How do I contact Jason’s CanadaDrugstore.com?
Please contact us using the contact information provided at the bottom of this page or our contact us page.
What our customers say about Jason's Canada Drugstore
I find that Jason's Canada Drug has a very easy to use website!”
Verified Customer
They have the very best prices and great customer service.
Verified Customer
Best Price
Verified Customer
Easy to order; quality products; great prices.
Karen S
Thank you for having the best customer service ever!
Trudilyne L
Excellent
Mohamed H
Arrived quickly and in perfect condition
Susan J
Price, availability, and fast shipping.
Yvan S
Great service and cost.
Gemstone S
good prices
Verified Customer
Only store with medication I require
Darshan N
Ease of use and availabiliy of products
Heather W
Great customer service and quick responsiveness
Celeste M
Ease of ordering and Fast shipping
Pamela S
Jason is a nice guy.
Kenneth F
Good reputation, Excellent Customer Service
Robert A
Getting a medication I need my US insurance won't cover
Verified Customer
Great price (even with the current tariffs)!
Susan T
Cheap and easy purchases. Very straightforward.
Muhammad K B N
Easy to order what I need and fair prices even when shipping to USA is factored
Fast shipping
Kenneth C
So much cost savings, easy to use online
Karie R
The package was in perfect condition, inside and out.
Darren G
Price and ease of ordering.
Naomi M
Availability, price, and fast shipping. Keep up the good work.
Verified Customer
Even with Trump's insane tariffs, it is still less expensive to buy from Jason's than to buy in the USA through insurance. Jason's has always been easy to order from, and they do a great job communica...
Verified Customer
Jasons has the best customer service, and timely orders order arrivals.
Clyde O
Great service. Package came quickly
Ruth W
Great price, no gimmicks, quick shipping is appreciated
Bill C
Great products
Dani P
Easy to order and great prices
Nancy G
Availability and price
Fred B
good price
Martin R
Good price
Christopher C
Ease of use
Verified Customer
Recommended by a friend and it was a smooth process with great communication.Keep up the great work
Katherine K
Outstanding customer service!! Very responsive and helpful!!
Verified Customer
Jason's has the best customer service, and timely orders order arrivals.
Clyde O
Affordable prices and availability. Also referral codes
Tim U
Good website and good prices
Verified Customer
The product availability, the price is great and the customer service is friendly and helpful. This pharmacy is excellent in communication. I would only use this pharmacy in Canada. This drugstore has...
Verified Customer
Referral from friend
Colleen Z
Past experience
Verified Customer
Great prices on name-brand and generic prescription medications. Amazing customer service and fast shipping with insurance and tracking. Jason's is a complete pharmacy with great customer support, eit...
Steve C
Cheaper
Jon F
You had the product I was looking for at a great price, and your customer service reps are very thorough and professional.
Susan T
Fast shipping and good pricing
Nancy G
Great pricing and selection
Verified Customer
Great prices, world-class customer service, and fast shipping. Jason's is the BEST!!!
Verified Customer
Highly recommended by Friend and fast shipping
Donald C
Price, Shipping speed, availability, and customer service.Everything is great!
Darren G
Your reputation for customer service is great. Your customer service and ease of ordering, combined with your pricing, are the reasons I selected your pharmacy
Carol P
Price and availability of my medicine. Customer Service is excellent! Your shipping is fast and easy to track.
Verified Customer
You had the Brand that I need and like
Virginia P
Referred by a friend!. Thank you for the great service. I'll shop with you again and continue to refer others.
Shahri-lin M
Low costs
Naomi M
Fantastic service. Thank you so much, Jason'sCanadaDrugstore. Thanks to the whole staff, Beverly and Eva.
Alexa F
It's my first time, and it was easy
Cathy W
Fast order processing and great communication!
Brian G
Best store!
Verified Customer
Price is good
Jovi L
Recommended by a friend, very happy I chose to use Jason's.
Pam S
Outstanding! Fast and professional with great communication!
Brian G
Was referred, highly recommended
Ti U
Great customer service and good price.
Verified Customer
Good products at fair price
Rand R
price and service
Gary S
The prices are fantastic. Shipping is very fast, even coming from Canada to the US. And the customer service is world classs.
Nancy G
Very good customer service.
Jose P
I spoke with a representative over the phone and she was very helpful and kind. Thank you
Shahri-lin M
Price and payment method
Verified Customer
Great pricing
Jeffrey E
Prices are unbeatable, service is world-class, shipping is fast, and customer service is highly responsive. Jason's is one of the best businesses I've ever had the pleasure of dealing with.
Darren G
Reasonable prices for quality prescriptions.
Dr.Joseph G
Jason's price is better than anything available in the USA. Thank you!
Kenneth F
Fair pricing
Verified Customer
Always excellent service and communication.
Verified Customer
The convenience and price of the drug
Justin S
Awesome site thanks
Jeannette P
Fast orders
David Y
Fast shipping
John W
Reliable, reputable, and easy to use!
Alissa B
Ease of ordering and great prices.
Heather W
Customer Service was nice when I needed help with making my account. Ordering online was easy and hassle free.
Trang P
Prompt service and helpful customer service.
Jessie M K
Good prices !!!
Mindy P
Able to order multiple pens at once compared to other Canadian options in the past
Verified Customer
BBB and CIPA approved. very satisfied with the phone experience.
Verified Customer
Good Price and fast shipping. Great place to order medications.
Verified Customer
Great service, reasonable shipping to the US.
Verified Customer
Great prices and communication and very fast order processing.
Verified Customer
Quick and easy
Verified Customer
Excellent service
Louis B
I have had a very good experience ordering from here. No confusion. Everything is both very professional and kind.
Verified Customer
Less expensive medication and a good experience referred to by my brother
Verified Customer
JCD is professional, quick, and much less expensive than this drug in the USA, even with my insurance!
Verified Customer
I love your service. Everyone that I have talked to has been great.
Susan O
Great pricing … and selection
None
Customer support and fast shipping. I greatly appreciate the call to notify me about Canada Post's strike!
Verified Customer
Easy to use platform
Verified Customer
great site!
Verified Customer
Convenience and wide selection
Verified Customer
Better prices!
Catherine C
Product availability
Verified Customer
They have been reliable for years now
Verified Customer
Ease of ordering
Karie M
Contacting my doctor directly is a big convenience.
Shirley Z
Skinoren is not available in the United States.
Alexandra S
Speedy delivery and excellent customer service and support
Jessie M K
Customer support is great! Reliable pharmacy shipping to USA. Pharmacist always available if needed. low prices on name brand name or generic prescription drugs.
Steve C
Convenience and efficiency.
Victor L H
Simple ease of pricing and ordering! Nice job!
William M
I am very happy that my son found you and referred me. I can't operate some of the injection pens so I have been looking for Savvios for a while but they are so expensive. I will now have enough to ...
Nancy G
Fast shipping and great customer service. They communicate very well.
Yvan S
Best Price
Robert S
Best prices and fast service
David C
Discount codes - price!
The package came quickly and is in perfect shape. Thank you.
Meryl S
Excellent service
Ricci J
I have been very satisfied with the friendliness of the staff and your prompt response and delivery!
Karen J
Great customer service and very fast delivery.
Josef R
Access to product and speed of shipping
Blackwell
All previous shipments arrived in excellent condition
Robert C
My doctor faxed in my prescription on March 11, 2025, and I followed up with a call to Jason's CanadaDrugstore that same day to pay for my medication. I was very happy when my medication arrived today...
Brenda V
Seamless
Sheryl O S
Another positive experience- given a new prescription for eye drops, I shopped locally and then called to see if my script was available and was elated that you can provide it at a substantial savings...
John
Very happy with my purchase. Even though the insulin pens are quite overpriced (compared to what they were a couple months ago), Jason's still had the best price. My order was shipped quickly. The tra...
Dustie G
You are the best! Shipping and customer service is excellent! Thank you
Damian F
Excellent!
Honor D
Good.
Betty D
MOSTLY OK
ASHWATH Sunder
Thank you so much for my order. I am so impressed with the super nice employees that helped me with my order. I tell everyone about Jason's because there are so many people that have to pay way too mu...
Susan O
People I talked to were very professional and very helpful
Remma N
Great! Great help from live chat.
Dennis
Received my Savvio pens and they were in excellent condition. they arrived quickly with out any issues
Simone M
Thank You!
Meryl S
Great so far, can respond better when I recieve the medication
Terri N. G
Only placed this order today and of course have not received it yet, but all my past orders have been received in good condition and in the time frame anticipated. Very courteous and helpful when orde...
David H
OK
Jon B
The process was easy in and of itself, but I'm unsure whether you need my prescription both by email and regular mail. I emailed it before I completed my order.
John S M
Thank you
Marie
Ok
Mike
It's very easy to check out my order.
Callie Foley
Easy
Denise Parker
Awesome! Everyone by phone and chat were very helpful and kind.
Susan C
The order was processed quickly and the shipping service transported it very quickly. I am very satisfied with their attention and service. Thank you very much
Amelia C
The order was processed quickly and the shipping service transported it very quickly. I am very satisfied with their attention and service. Thank you very much
Amelia C
I love using this online Canadian store! It's so convenient and easy to navigate.
Amber C
GREAT
Ricci M J
Great!
Karen S
Always easy ordering and fast shipping.
Yvan S
Excellent!
Steve C
Very pleased! Order came earlier than expected! Thank you!
Meryl S
Very pleased! Order came earlier than expected! Thank you!
Meryl S
Fine.
Barry L
Excellent
Martha E M
I am very pleased. Thank you. Well packaged, came sooner than expected, and legitimate the medication I needed with surprise extras for ease of administration of medication. Thank you!
Maricelina C
Great
Antoine B
Good. Site was a bit slow today
Donald S
Ordering was easy
Peter
Receiving reminders is very helpful!
Jeanne E
Jason's Canada Drugstore has always had premier service.
Martha M
Pleasantly surprised and happy that the package came 2 days earlier than promised! Thank you
Meryl S
I was a bit concerned about ordering from a company outside the US, but Jason's Canada Drugstore made it very easy and uncomplicated to do so. The drug costs in the US are out of control and make it d...
Charlotte P
I had given up on filling my prescription because it was costing $550 for a 30-day supply. A friend suggested I try ordering from Canada. I found Jason’s online and was really pleased that a three-mon...
Edward M
Look forward to receipt of RX requested
Jeanne E
It's my first time with Jason's CanadaDrugstore. I'm very impressed with the website design and clear navigation. The size of your text is outstanding, especially for people like myself over 75. The b...
Mark M
What an easy process and at a great price.
John R.
Ordering my thyroid prescription is easy and fast.
Andrzej
Excellent customer service
Tracy S N
Easy to order, reasonable price
Leo
Online ordering made really easy.
Patricia A
The ordering process was seamless and the people I dealt with were helpful and very courteous, however, I was not provided a tracking number once the prescription was shipped. It would have been helpf...
David P
I am so pleased to be a customer with this company. The professionalism of the staff is remarkable. Thank you.
Marsha F H
I have only been using Jason Canada Drugstore since the beginning of this year, but have had excellent service, delivery, and quality products.
Dale K
Ordering is very simple and takes just a few minutes
Stephen R L
Good Job
Christine S
Easy ordering process, great customer service, and fair pricing!
Karen C
What a life saver!
Katie L
Jason's personnel are fantastic in their attention to detail and their knowledge. In addition to great products at reasonable prices, delivery is amazingly fast. We have been with Jason's for 4 years ...
Alan M
To the staff of Jason’s Canada Drug Store, I cannot thank you enough for the extraordinary service you provide from placing an order with polite and proficient staff members taking our orders over the...
Nancy S
To the staff of Jason's CanadaDrugstore, I cannot thank you enough for the extraordinary service you provide from placing an order with polite and proficient staff members taking our orders over th...
Nancy S
I want to thank Camille for her excellent service. She went above and beyond to help me understand that this is a safe site to order from.
Susanne C
I have been thoroughly satisfied with the service your company provides.
Jinny R
You can count on them to be fair priced and easy to deal with.
Stephen B K
I appreciate the lower cost of the same drug vs US pharmaceutical cost and the ease of ordering through your website.
Dewayne G
Thank you so much for your prompt response. Your pharmacy assistants are great to work with. I received my medication within 10 days from Australia. I have told all my friends about your pharmacy; I h...
Susan O
Placing an order is efficient and the product usually arrives even earlier than promised.
Linda M
Very happy with Jasons' service.
Linda S
Happy with all those features
Luis V
Quick, Efficient, and delivered with care.
Jose M
Very good service. Very courteous and helpful.
Shirley P
Good!
Geraldine C
All works perfectly - simple straightforward and timely
Janusz E
Great prices and great place to order my medications.
Yvan S
Went smoothly
Maurice K
Once you have ordered--it is easy to re-order and upload your prescription.
John Z K
Website is friendly to use. Service is excellent
Jose
Always do well
Stephen B K
Fast and Easy to Order/Reorder
Karen S
Convenient and low prices
Kenneth E C
Friendly and helpful customer service! The user-friendly ordering process from setting up an account to sending prescriptions in, and receiving orders. Appreciate the regular follow-up emails.
Karen C
This is the second time that I have been impressed with the customer service and efficiency of this pharmacy :)
Dominique H
I had contacted customer service to inquire about this shipment which was my first order. I was happy that someone called back so quickly with an update. I was informed the product was shipping on Oc...
Sharon S
Thank you for such an excellent service, I will definitely recommend you to other people so they can also benefit from what you offer. thank you!!!
Jeanette C
Package arrived sooner than I expected! Thank you
Donald W
The gentleman that helped me was wonderful! He explained all very well, and was very pleasant to talk with and knowledgeable. I'm so happy my psychiatrist told me about your pharmacy as our new insura...
Dominique
This is my 2nd order from Jason's Canada Drugstore. I have nothing but praise for this Company. The shipments normally arrive in 7-10 days. The Customer service is OUTSTANDING !! I will continue to u...
Dennis F
As always, Jason'sCanadaDrugstore provides excellent customer service. My order took less than 5 minutes to renew. Since the prescription had expired, they contacted my doctor for an update. Totally p...
Edward W
Always fast shipping. Great prices. The person I speak with on the phone is always super helpful and friendly. I wish more American pharmacies were like Jason's! Top-notch company!
Douglas E
Fantastic service. Thank you so much, Jason'sCanadaDrugstore. Thanks to the whole staff, Beverly and Eva.
Alexa F
Just received my prescription. Great service, great price! Thank you, Jason's CanadaDrugStore!!
Charles K
Received My order in nine days. Thanks for the good service.
Jerry M
My medication just arrived. Thank you for the efficient and reliable service. It’s a pleasure doing business with a company like yours. Have a greatrest of the week.
Burt V
It was easy, fast, and so much cheaper here. This has been a lifesaver!
Katie L
As always friendly and very helpful.
Ernest R
I will be sending a order in sometime in July, probably the 2nd week.My husband had your phone number in our computer and that's how I found you. I had looked online for some drugstores and called at ...
Evelyn R W
Service was excellent customer service was always efficient in taking my order very good customer service.
Evret W C
Thank you. The package arrived promptly.
Katherine D
I'm so happy I found Jason's to provide my prescription at a very reasonable price. This drug is very expensive in the US. They are very knowledgeable and easy to work with. Thanks a bunch!
Susan O
Very professional and extremely helpful when placing orders.
Sandy S
I have been ordering from Jason's CanadaDrugStore for 1 (one year) now. They are efficient, and detailed I highly recommend this service from Canada to the USA plus the best part is the Cost is half t...
Maureen L
Worked like a charm! No snags, no hang up! Thank you
Marsha F H
I have used Canadadrugstore over the years and they have NEVER disappointed. I live in the States and it was fast and easy!
Brandon E
I am so thankful for this company, they are the nicest company that I have done business with. I appreciate how they have handled my order ✔️
Susan
Phone operators are helpful and courteous. Medication arrived promptly.
Katherine D
Person who took the order was very helpful in quantity discounts and price match
David A
Very satisfied excellent service
Michael M
I am so pleased with the diligence of my med delivery from Canada. My 2nd prescription is coming from New Zealand so I expect that to take a bit longer. I am extremely pleased with my decision to wo...
Marsha F H
Note this order is being processed. Ranking was based on prior shipments. All have been received in excellent condition.
Adrienne N
Great service. I received my order within 10 days, and it was shipped from Australia to Oregon, USA. Thank you
Susan O
My order went perfectly, very competent people took my information and filled my order. Delivery was quicker than expected.
Diamantina W
great customer interaction
Shelley M
Customer service is always helpful, competent and professional.
John B
Lightning-fast delivery - as always. Got it in 5 days this time. Very happy with the pricing and service. People on the phone are pleasant to talk to and very helpful. Love dealing with Jason's!
Douglas E
Satisfied.
Bud
Only took 8 days to receive....early enough in AM I was able to take my 1st dose. Thanks, Mack
Stephen M N
Very kind staff and very helpful
Rochelle F
Very easy process
Robert H
Paul was very knowledgeable, patient, and thorough. I appreciate him taking the time to explain very simply how the pharmacy works. 100% satisfied with his/your service. Thank you.
Marsha H
I am very satisfied. Great packaging, and labeling. All good! Thank you for your great service.
Joel V
It is a pleasure ordering my two prescriptions with your pharmacy. You have an extraordinary polite, patient, and knowledgeable staff. Thank you very much for your very efficient service.
Nancy S
Lori was very helpful in setting up an account, pricing, and quantity of drugs, and confirmation of personal information to record. Thanks, Lori Good Job!
Stephen N
Members of your staff have been excellent to work with, particularly Par and Paul. Since we just placed the order, the package has not arrived yet. My wife and I look forward to a long and harmoniou...
Bud T
Such a fabulous service! Thankyou from a grateful American!
Lori F
Good service and great job-saving money also.
Wender J
Jason’s Canada Drugstore is the greatest. Easy, simple, straightforward. Thank you so much for providing this service. As an American I say, Go Canada!
Cecilia R
I have been dealing with Jason's for several years and find the customer service agents friendly, helpful, and thorough. My questions are answered. My drugs are shipped promptly and the savings are gr...
Alan M
I have been using Jason's CanadaDrugstore for only a year but the their customer service goes above and beyond any on line service I have used. The process is painless through emails, phone calls and...
Naomi f B
Great customer service, perfect compounding product, and prompt delivery.
Sue K
I am a new customer and had a couple questions. The gentleman who took my phone call was so pleasant and helpful. He answered all my questions and I was able to place my order online with ease. Thank ...
Marianna
Staff was very helpful. Patient with me as I’m hard of hearing!
Kelly P
I have been using Jason’s for over two years. Their online prescription ordering system is fantastic. I complete my refills in two minutes and a short while later the medications arrive in the mail. A...
Edward W
This is my third time getting a prescription from Jason’s Drugstore. Everyone I spoke to is polite, efficient
Carol V
I placed an order yesterday and was lucky enough to deal with Vicki. She was attentive, asked the right questions and made the experience easy.
Charlotte M
Very easy to work with customer service. Quick and easy!
Judith H
I am on my third order and each time it has been so easy. I didn’t have to wait on hold, and the people I spoke with were polite, personal and professional. The cost was much cheaper than what I could...
Cecilia R
I have an eye condition that requires an eye drip twice a day for the rest of my life. I do not have drug insurance. I found Jasons on the internet and have been using them for this subscription for a...
Ken
Incredible prices and service. Best online pharmacy in Canada!
Michael
I was hesitant ordering a prescription with mail delivery. I couldn't be more pleased. Representatives are knowledgeable, courteous.
Adrienne N
Unbelievable savings!Fantastic customer service! We definitely continue to use this drug store.
Darryl C
Each time I order, the reps are very courteous and helpful. And I am saving a lot of money!
Chris M
Placing an order on a Sunday was so easy! Chatting with Hector online and then having someone call me right away to place my order was easier than any other company I’ve worked with
Nicole
I’ve been a customer for many many years and love the great service. Thank you!
Virginia R
Great service and customer service. Fast shipping. Easy to reach and always willing to help.
Yvan S
Jason’s Canada Drugstore is just one more reason for those of us in the US to admire Canada! Quality drugs at a fraction of the US price.
Cecilia R
Jason's put a smile on my face because of the money that I saved.
Judith G
your rep (will) was exceptional in setting up my account and explaining what I need to do .. previously had ordered from the old company, but he made it smooth for me ... the cost of my specialty pres...
Robert D
A genuine Canadian pharmacy with real pharmaceuticals.
John B
Amazing service. Always easy to reach for any questions and their prices are much better than traditional pharmacies. Their price matching is easy and appreciated.
Michael
I have used Jason's for about a year. Prescriptions arrive as stated. Customer service on the toll-free number is great. Highly recommend. Save over 1/2 of my insurance copay.
Jean
it's a good company
Wang Y
Always a prompt response and easy to deal with. People are friendly and accommodating. They always have your information on hand and are ready to help. It's a pleasure to work with them.
Robin R
The followup after an order was so helpful. My doctor wrote the wrong prescription, but we got it straight. CanadaDrugstore followed up multiple times checking on progress of getting the new prescri...
Diane H
As a new patient to Jason's Canada Drug Store, I was somewhat concerned about any difficulties arising while placing my first Rx order. How surprised I was when I phoned in and spoke with a very knowl...
Edward W
Very easy to get a account set up to start ordering. Staff are great and friendly.
Jeremy s J
Customer service is outstanding. The rep called and reminded me about the script that we coming due to be refilled. Easy Peasy refill. I have never had a problem with the product or delivery time.
Annette B
The staff was courteous and helpful!
John K
The best Canadian pharmacy to use
Ken M
I have ordered now for the past year from Jason's Canada Drugstore. It has been a wonderful and easy experience. I usually an able to deal with the same person, and if not, then they have all been ver...
Julie S
I had the very good fortune today to promptly place a prescription order on the phone with Catherine. She was efficient, knowledgeable, professional and engaging. She is extremely competent and clearl...
Diana S
I was just so pleased with the customer service and the ease of using the website that I will recommend this pharmacy to all my friends and family.
Richard C
The entire team at Jason's are on their A+ game, each and every time I speak with them.....especially Catherine! It's soooo very easy to order my RX's from these folks, that I wouldn't think of using...
Nick M
Always courteous get it shipped promptly
Lisa
This is the 3rd order I have placed with Jason’s Canada Drug Store. The customer service reps did a great job taking my order, placing it in the order system, and having a correct order delivered in a...
James L
Great customer service overall, great feedback and follow ups as well as fast delivery and good quality products. An excellent source for your everyday prescriptions and vitamins on demand.
Suheila M
Excellent service-staff very help full and anticipate questions well so far have absolutely no problems with my order for meds my insurance does not cover well Would highly recommend them to anyone ...
Charles B
Jason’s great service, they answer the phone! My packages arrive on time. Always pleasant on the phone. Lots of confidence in these people. GO JASON’S
Barbara G
I am very pleased with how you handle my order was package properly .Thank You
AnneMarie B
Very good service. I received my medications quickly and the price is very good
Antoine B
Excellent services easy to use
Jose Z
Communications with reps were answered quickly and very explanatory. Also shipping details were very well communicated.
Ben B
I talked to customer rep over phone. She was nice and even gave me discount code for first time customer. She explained the process to purchase very well so I decided to make a purchase.
Dino
Edgar was extremely helpful with everything about my First time order.
Christine H
How to Reach Us
How do I contact Jason’s CanadaDrugstore.com?
Please contact us using the contact information provided at the bottom of this page or our contact us page.
How can I email someone at Jason’s CanadaDrugstore.com with my questions?
Please email our friendly staff at [email protected]. This will ensure your questions is forwarded to the appropriate staff to handle your inquiry. Patient comments and feedback are welcomed and ensure continuous quality improvement to our product offerings, policies, and procedures.
How long will it take to get a response to my email inquiry or fax
Part of our World Class Customer Service includes the quickest possible response times to your inquiries. We will do our absolute best to respond within 24 hours of receiving your email. Faxes are processed throughout regular business hours. National or civic holidays may extend this time.
How to Order
Do I need a prescription?
Yes! We require a legal, valid prescription from a licensed physician in for any products that require a prescription in the USA or in your country of residence. The requirements are the same as if you were to visit your local pharmacy.
Your valid prescription must have the following:
Please note: Your unfilled prescription is valid for six months from the date it was written.
How can I send my prescription to you?
You may provide a copy of your prescription on our website by uploading your document or by email, fax, or mail. If you provide a copy of your prescription using these methods, you are still required to mail the original copy to us.
If you prefer, our pharmacy will contact your doctor's office to request a new prescription directly. Simply let us know if you would like our pharmacy to submit this request to your physician, and we would be happy to do so.
Can I speak directly to a pharmacist to ask questions about my medications?
Yes! We offer free counseling with our licensed pharmacists in Canada.
Our pharmacists are available Monday to Friday from 9:00am to 3:00pm (CT).
Can I speak to a doctor and get a prescription?
We don’t have that service at this time. If you need a prescription you must go to your medical provider or we can contact them on your behalf to obtain a valid prescription. Once we have your prescription, we can assist you with placing an order.
How much medication can you supply at once?
We can fill and ship a maximum of 3-month supply at a time to the United States for every prescription medication. If your prescription exceeds this supply, we can provide refills when they are due.
Patients living in countries outside of the USA may be able to obtain larger volumes, such as a one-year supply, to be shipped. However, to ensure the medication will last that period, we will need to verify the expiry date of the lot being shipped. Please contact us for more information.
I am on five different medications, and you don’t seem to list them all. Can you ship them?
If one of the medications you are looking for is not available, we will add your information request to our Unavailable Drug List. We can check with our pharmacy partners to determine if they are able to ship the product and will contact you if it becomes available. We do carry most brand name and generic medications.
We do not ship or sell any controlled substances or narcotics.
Will you accept my insurance?
We do not work directly with insurance companies. If you order from us, you will have to pay out-of-pocket. Please contact your insurance and verify if they will reimburse you when you order your medications from us.
How does your price match guarantee work?
We can price match prescription products sold by CIPA (Canadian International Pharmacy Association) approved companies.
To qualify, it must be an identical product that is in stock, available to ship, and requires a prescription. Products must have the same drug name, strength, manufacturer, country of origin and dispensary.
Competitor’s shipping fee will be applied as total cost of the medication. All products that are price matched does not qualify for any other discounts/coupons.
Please call us for more information regarding our Price Match Policy.
How do your promotional codes work?
Promotional codes received through our emails or from our digital calendar can be entered when you place your order online. If you are placing your order over the phone, please inform one of our patient service representatives and we will apply the code to our system. Please note all coupons are valid until the expiration date listed.
Why do you need my height and weight when I create an account?
Entering in your exact height and weight is important as this will affect your medication dosage. Please ensure the information you enter when creating your account is accurate.
Can you fill prescription for a pet?
Yes, if there’s a valid prescription for the pet.
Can I request my medication be sent without a child resistant cap?
Currently, the pharmacy regulations require that our pharmacy dispense medications in a child resistant container where suitable. For us to dispense medications without child resistant containers to you from our pharmacy, please contact us and we will provide a child resistant cap authorization form in your next shipment.
How do I pay for my order?
You can pay for your order using American Express credit card, electronic debit from your checking account, mailing a check/money order. You can also use wire transfer but there may be additional fees, we would be pleased to speak with you about it if you feel that this would work best for you.
Why doesn’t Jason's CanadaDrugstore accept Mastercard or Visa payments?
We don’t accept these cards due to strict U.S. compliance regulations for online pharmacies, high transaction fees, and increased fraud risks. These factors make it challenging to keep our operations efficient and prices competitive. Read the whole article here.
Our Policies
What is Jason’s Canada Drugstore privacy policy
Keeping your confidential information safe and protecting your personal information is a top priority. We are committed to meeting or exceeding the privacy standards in place with Canada’s Privacy Act. The Personal Information Protection and Electronic Documents Act (PIPEDA) sets out the ground rules for how our organization can collect, use, or share personal information. Please visit our policy page for more information
What is Jason’s Canada Drugstore return policy?
You have 90 days to return your medications from the date your order ships for a full refund. We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping that affected your order.
To authorize a return, please call us at our toll-free number for instructions on where to mail the product back and receive authorization for a refund of your shipping cost (up to $12.95 USD).
After your medications have been received at the original dispensary (place your order was shipped from) you will be issued a full return credit on your account.
What is Jason’s Canada Drugstore shipping policy?
All orders are shipped with tracked shipping at our regular tracked shipping price. We’ve chosen tracked for all orders to ensure our customers can follow their orders during the shipping phase.
What is Jason’s Canada Drugstore medication recall policy?
Our first step upon receiving a recall notification is to review current inventory and determine if it is affected by the recall. Next, purchases from the past three months or within the time frame noted on the recall are reviewed to determine if any action is required. Any incoming medication lot numbers and expiry dates are cross referenced to the recall to ensure only non-recalled products are received. Any recalled medications are held in quarantine or returned to the wholesaler or manufacturer as instructed on the recall notice.
If Health Canada or a manufacturer notifies our Canadian pharmacy, a list will be generated including any patient’s that may have received the recalled product. Jason’s Canada Drugstore.com will contact each patient by telephone to alert them of the recall. Several attempts to contact the patient will be made with a message left for the patient to contact Jason’s CanadaDrugstore.com. If contacting the patient by phone is unsuccessful, an email will be sent to inform the patient of the recalled product.
If the recall notice applies to product that has been shipped to you, Jason’s Canada Drugstore.com will contact you to provide details on how to return any recalled product that you may have. Our pharmacy team will be available to provide counseling on any medication related issues.
What is your policy on products containing pseudoephedrine?
We do not offer any pseudoephedrine containing products.
What is your policy on narcotics and controlled substances?
We do not offer any products containing narcotics or controlled medications.
What are the terms and conditions for using this site?
Please see our terms and conditions page.
What are your terms of sale?
Please see our terms of sale page.
What is your policy regarding shipping multiple medications in one order?
We can place an order for more than one product at a time. If your medications are dispensing from different countries, you will receive multiple shipments. Products from the same dispensary will be shipped together.
Is CanadaDrugstore.com a pharmacy?
No. Jason’s CanadaDrugstore.com is a global leader providing access to online prescription medications from around the world. We work closely with our Canadian pharmacy and other licensed pharmacies in New Zealand, Australia, and Britain (UK) to help customers find prescription medications that are safe, high quality, and affordable.
Is Jason's CanadaDrugstore.com one of the best accredited pharmacies in Canada?
Jason’s CanadaDrugstore.com is a fully licensed pharmacy in Canada that has been specifically licensed to sell medications outside of Canada and internationally. We take pride in working with one of the best-accredited pharmacies in Canada, ensuring highest standards of quality and safety for our customers.
Product Questions
Why do some Canadian drugs have different names?
Manufacturers register trade or brand names for their products in each country. Often the drug manufacturer will use different trade names in different countries. The medication itself may look the same and have the same medicinal ingredient, but the brand name associated with it may be different. For example, Farxiga (U.S.) and Forxiga (Canada), or Zetia (U.S.) and Ezetrol (Canada).
Are all drugs less expensive in Canada?
The majority of medications from Canada are less costly than in the US. However, not all products from Canada are less expensive.
What are generics?
Generic medications contain the same active ingredients and strengths of the name-brand products but will differ in their shape colour size markings and non-active fillers or excipients. We have carefully selected these generic products to ensure you're purchasing only the highest quality medications. By choosing to buy a generic product you are not buying an inferior medication; rather, you are simply choosing to save money on a product that has the same therapeutic effect to the name brand equivalent. So many of our customers are taking advantage of these quality products that some of the generics we offer are now more popular and the brand name items. If you'd like more information on these products, please don't hesitate to contact us.
What is the difference between a generic medication and a brand name medication?
Generic and brand-name medications are therapeutically equivalent. They contain the same active ingredients and concentrations. They may be different in color, size, shape, and non-active fillers.
What is a parallel import medication?
Parallel imported pharmaceuticals our original brand-named medicines being sold to a specific country. The wholesalers in these countries can purchase these brand name products and sell them to other countries such as the UK. Because some countries can purchase brand name medication at less of a cost compared to the UK, these countries are able to sell these products to the UK and these products are made available buy specialized wholesalers in the UK. For example, a brand name product in Italy, with Italian language labelling, can be sold to the UK, and this product must be re-labeled in English in order to be made available for sale in England. The re labeling process is strictly regulated and this means these products may have a foreign language on them in addition to the English language relabelled on these products.
Why can’t I buy Neurontin (gabapentin), Vicodin or similar products from Jason’s Canada Drugstore?
Jason’s Canada Drugstore does not sell any products that are considered controlled substances or narcotics. We also do not carry medications that have the potential to be drugs of abuse.
Are all medications available in Canada?
Not all medications are available from our Canadian pharmacy, but most are. If you are looking for a medication that is not available from Canada, please call us and one of our Patient Service Representatives will be happy to tell you if we carry the medication you are looking for.
Why does my medication look different from the one I purchased locally?
Regulations and patent laws differ from country to country. Products can differ in size, shape, color, and markings from country to country. If you receive a medication that looks different than what you have been receiving previously, please give us a call and one of our Patient Service Representatives will be happy to answer any questions you may have.
Where do you get your medications from?
Our patient’s safety is our primary concern. We source medications from Canada, the United Kingdom, the EAA (European Economic Area), the USA, Australia, and New Zealand. These countries have strong regulatory processes in place and adhere to Good Manufacturing Processes (GMP) which assures us that our dispensary partners are receiving and supplying the best quality medications.
Will I always get a better price from Jason’s Canada Drugstore?
Our prices are very competitive but occasionally you may find your medication at a better price locally. Prices vary from state to state, country to country, and even pharmacy to pharmacy. By ordering from us you will receive a high quality medicine at a low price without the hassle of shopping around. Some of our patients combine ordering medications from their local pharmacy and ordering from us. Every situation is different. Our World Class Customer Service Representatives would be happy to provide you with a price quote!
Do you source medications from India?
India is the largest provider of generic drugs globally. Many of the generic medications found for sale in the USA and in Canada have been manufactured in India. In fact, Indian pharmaceutical companies supply over 40% of generic demand in the United States. Indian exports meet the standards and requirements of highly regulated markets of USA, UK, European Union and Canada. Companies like Sun Pharma, Dr Reddy’s, and Cipla, just to name a few, are well established manufacturers located in India and are known around the globe. We do work with our existing dispensaries to find top quality medications that may have been manufactured in, or originate from, India. We only work with our trusted and time-tested dispensaries to provide these top-quality medications at a significant cost savings to our patients. Patient safety and product quality is very important to us.
Will you ship any prescription medications?
We do not carry all prescription medications that are available around the world. But we do carry most generic and brand name prescription medications.
We also do not ship or sell any controlled substances or narcotics.
Why do the pills I received look different than the ones I get from my local pharmacy?
Products can differ in size, shape and color depending which country it is coming from due to regulations and patent laws. If you have any concerns on the product that you receive, please contact us, we have pharmacists that can answer any of your questions or concerns.
Do your partnered dispensaries source medications internationally?
Yes. We have partnered with licensed pharmacies in Canada, U.S.A., United Kingdom, Australia, Mauritius, and New Zealand.
Where are your government approved dispensaries located?
Our dispensaries are in Canada, U.S., United Kingdom, New Zealand, Mauritius, and Australia.
Where can I find Jason’s CanadaDrugstore.com reviews from other customers?
You can find Jason’s CanadaDrugstore.com reviews and testimonials from other customers on our website. These reviews can help you learn about the experiences of others with our drug store. https://www.canadadrugstore.com/reviews
Returns and Cancellations
Can I cancel my order at Jason’s CanadaDrugstore.com once it has been submitted?
We may be able to cancel an order once submitted depending on where your order is in processing. If you want to cancel your order, please call us immediately at 1-800-226-3784 (1-800-CAN-DRUG) to speak with one of our patient service representatives.
Please note: We do not guarantee that we will be able to cancel an order once submitted.
Can I cancel my order at Jason’s CanadaDrugstore.com if I change my mind?
Yes, you can cancel your order at any time before it has been shipped. Please call us immediately at 1-800-226-3784 (1-800-CAN-DRUG) to speak with one of our patient service representatives.
What do I do if I received the wrong prescription or wrong dosage?
Please call us at our Toll Free 1-800-226-3784 (1-800-CAN-DRUG) right away if you received the wrong prescription or wrong dosage. Pending our investigation, we may process a reshipment order free of charge or we may send you a refund. We will accept full responsibility if we have made an error.
What is Jason’s Canada Drugstore return policy?
You have 90 days to return your medications from the date your order ships for a full refund. We accept returns if any mistake has been made on our part during dispensing, or if any damage or issues occurred during shipping that affected your order.
To authorize a return, please call us at our toll-free number for instructions on where to mail the product back and receive authorization for a refund of your shipping cost (up to $12.95 USD).
After your medications have been received at the original dispensary (place your order was shipped from) you will be issued a full return credit on your account.
How can I track the status of my return and cancellation request?
You can track the status of your request by contacting our patient service representatives through our website or by phone. We will provide regular updated on the progress.
Are there fees associated with cancellations and returns?
We do not charge any fees for cancellations or returns due to damaged or incorrect items. Your satisfaction is our priority. Specific details, such as number of days for returns or the exact refund processing time may vary. Always refer to Jason’s CanadaDrugstore.com website or contact our patient service representative for most up-to-date information on their policies.
Referral Rewards
How does your Referral Program work?
Refer any of your friends, family, or anyone! Once they are signed-up, they will be linked to your account as your referral. For every order they place, your account will automatically be credited 5% of the amount of their order.
If your referrals start signing up their friends and family, you will then get 2.5% cashback from the orders of their referrals.
Want to know more? Talk to us! Call us and we’ll be happy to explain our Referral Program!
Can I use my pet as a referral?
Although pets are considered part of our families, they are not eligible to participate in the Referral Rewards Program.
Can I use my referral rewards to purchase medications or products from Jason’s CanadaDrugstore.com?
Yes, you can usually use your referral credits to purchase items from our company. We want to make it easy for you to access the products you need.
Can I withdraw my referral credits?
Referral credits may only be used to pay for your order with us and cannot be withdrawn but with your authorization, referral credits can be transferred to your family member who has an account with us.
Are there any restrictions on who I can refer?
You can refer friends. Family, or anyone interested in purchasing from our Canadian Drugstore. There are typically no restrictions on who you can refer.
How do I know if my referral was successful?
You can call us at our toll-free number 1-800-226-3784 (1-800-CAN-DRUG) and our patient service representative will check if you were credited when your referral successfully completes a purchase.
Are there any limits on the number of referrals I can make?
There is no limit on the number of referrals you can make. You can refer as much as you want to get more referral credits!
How do I sign up my friends and family?
After you complete your first order, you can have your friends and family place their first order by: creating one online on our website or calling us at 1-800-CAN-DRUG (226-3784). They simply need to give us the Name, and one of the following (Phone Number, Mailing Address, or Email Address) of the person referring them to us; that person being “YOU”! Your referral savings will start with their very first order.
Can I be sent a check for earnings?
Yes! Once your rewards grow to be $50 or more you can choose to have us send you a check in the mail. Individuals who choose to cash out their Jason’s CanadaDrugstore.com Referral Rewards are subject to a $10 Cash Out Fee that will be deducted from their account balance. This covers all administrative, printing, and the mailing costs associated to sending out a check to you. Also, the maximum cash payout is capped at a $500 USD per month.
How much can I earn?
Quite simply the more people you refer, the more you earn in referral rewards! And when your family and friends sign up you will earn more with every person who joins Jason's CanadaDrugstore.com as a Customer. The maximum cash payout is capped at a $500 USD per month.
Am I charged anything to cash out my referral earnings?
There is a $10 service fee to have your referral money paid out. This fee is to cover the administrative costs associated in preparing and mailing the check to you. However, there is no cost to use your rewards dollars as credit towards purchases.
Can I transfer my referral earnings to my spouse or someone else?
Yes! You can ask for your earnings balance to be transferred to another person’s account with us.
Patient Security & Privacy
How does Jason’s CanadaDrugstore.com prioritize patient security and privacy
At Jason’s CanadaDrugstore.com, patient security and privacy are our top priorities. We employ advanced security measures and adhere to strict privacy policies to protect your information and ensure a safe online shopping experience. We are committed to the strict standards of Canada’s Personal Information Protection and Electronic Document’s Act. Further details are available on our Privacy Policy page.
Is it safe to use my credit card?
Yes. We have a secure platform that protects your credit card information. Additionally, credit cards use online security features like encryption and fraud monitoring to keep your accounts and personal information safe.
What measures do you take to secure online transactions at Jason's CanadaDrugstore.com?
We employ industry-standard security measures to protect your payment information during online transactions. This includes encryption and secure payment gateways.
Are Jason’s CanadaDrugstore.com customers’ medical records kept confidential?
Yes, we maintain strict confidentiality of all medical records and personal information is never shared without your consent.
How do you handle prescription orders to protect patient privacy?
Prescription orders are processed with the utmost care to protect patient privacy. We use discreet packaging to maintain confidentiality.
Shipping and Tracking
What is the tariff compliance fee?
This tariff compliance fee covers the cost of the tariff compliance software that manages tariffs and helps determine duties based on the contents of your shipment. The fee supports tariff management, duties and tax calculations, and ensuring compliance for shipments from anywhere in the world, including Canada, the UK, Australia, and New Zealand. The tariff itself may be 0% or more, but this fee still applies. It is not a tax or a tariff. If you have any questions about this fee, please contact our customer service representatives.
How long will my order take to arrive?
Once the order is processed and shipped via regular mail, your package will normally take 14 to 28 days to be delivered right to your door. Express shipping normally takes 8-10 days from Canada.
Please note: Due to some factors beyond our control, on rare occasions, delivery times may take longer. We advise all our customers to place their orders 8 weeks prior to running out of their medication(s).
Are there any additional charges?
Tracked shipping fee will be applied to all orders. For international or expedited shipping services, there will be varying charges. Rest assured; we will communicate all charges with you before confirming your order.
Do you ship to the United States from Canada?
Yes, we provide shipping to the United States. Our pharmacy in Canada ships to the US, ensuring you get the medications you need conveniently.
Where else do you ship aside from the United States?
We can ship products globally with some restrictions. Please call us to verify if we can ship to your country of residence.
What guarantee do you offer to ensure I receive my order?
If you did not receive your order within our current reshipment guarantee time frame, we will reship your order to you. Please contact us right away to set-up a reshipment. We don’t charge for reshipments, but if you receive both products and decided to keep both, you will have to pay for both orders.
What is the cost of shipping?
All orders are shipped using tracked shipping services. The cost of this service is as posted when you order is being priced. We’ve chosen tracked for all orders to ensure our customers can follow their orders during the shipping phase. For expedited and international shipping options please contact one of our Patient Service Representatives.
How can I track my order?
All orders will be shipped using tracked services. Once order is shipped, you will receive an email with the tracking number and the link for tracking. Alternatively, feel free to contact us, and we can provide you with the latest tracking updates.
Do you offer overnight or 2-day delivery?
Not at this time. Our orders pass through customs which can take a few days. We have no control over US customs processes and cannot provide this level of service guaranteed. Our current quickest delivery option is from Canada using Expedited delivery service through Canada Post.
How do you ship your orders?
Our orders are shipped using the dispensary’s local postal service. Upon entry into the USA, the United States Postal Service takes over the final portion of delivery to your door. This includes orders with tracked shipping or expedited shipping services added.
What is your shipping time frame?
Our regular shipping time frame averages between 14-28 days. Order shipped with expedited shipping from Canada usually take 8-10 business days to arrive. We work with all our shipping and logistic services and strive to get orders to you in 28 days or less.
Can I change my shipping address after placing an order?
To ensure accurate and secure delivery, we recommend contacting our patient service representative as soon as possible if you need to change your shipping address. Our Toll-free number is 1-800-226-3784 (1-800-CAN-DRUG).
What should I do if there are shipping delays or issues with my order?
If you encounter any shipping delays or issues with your order, please contact our patient service representatives at 1-800-226-3784 (1-800-CAN-DRUG). We will assist you in resolving any concerns.
US Tariffs
What determines the tariff on my medications?
The tariff is determined by the country of manufacture (the country where the medication is produced), not by where it is shipped from or to. Tariffs follow current US policy for each country of manufacture. For details, see https://www.canadadrugstore.com/faq.
Are there offsets or discounts on tariffs?
No. Our policy does not include offsetting or discounting tariffs. The tariff amount is added based on the country of manufacture.
What are the current country-of-manufacture tariff rates?
Illustrative current rates by country of manufacture (these can change with policy updates):
Tariffs are shown as an amount on the checkout line item that represents a percentage of the product value.
How are these charges shown at checkout?
You will see a clear, itemized breakdown that includes:
The total payable is displayed before you place your order.
Can you give me examples of how this works?
Example 1: Medication shipping from Canada and manufactured in Canada
Example 2: Medication shipping from UK and manufactured in India
How do you determine country of manufacture?
The country of manufacture is the country where the medication is produced. If a medication is manufactured in one country but sourced from another, the tariff rate is determined by the country of manufacture as defined by our policy and regulatory rules.
Are tariffs the same for all medications within a country of manufacture?
Tariff rates are fixed by the country of manufacture and are the same for medications produced in that country, subject to regulatory updates. Some medications may be classified differently under applicable law, so rates can vary by medication category as defined by policy.
How will I know if rates change?
We publish updates on our tariff information and reflect any material changes in checkout notices. You’ll also see the updated rates reflected in medication pages and the tariff explanation here: https://www.canadadrugstore.com/faq.
Do these charges apply to all shipments?
Tariffs apply to medications that are imported and are determined by country of manufacture, for orders shipping to the United States only. The standard shipping fee applies to all shipments as part of the checkout charges.
Are there any exemptions or waivers?
At this time, tariffs are fixed by country of manufacture and offsets are not offered. If any exemptions or policy changes occur, we will clearly communicate them at checkout and on the FAQ page.
Where can I find more details?
See our Tariffs by Country of Manufacture information on our FAQ page: https://www.canadadrugstore.com/faq. For a detailed explanation, visit our article Explaining Our Shipping Fee Increase and Country-of-Manufacture Tariffs. If you have questions about a specific order, contact our Customer Support with your order number.
Online Pharmacy Ordering
Is buying prescriptions from Canada legal?
The legal status depends on where you live and how you order medications:
Tip: Only order from licensed Canadian pharmacies that verify prescriptions.
How to safely order medication online?
Follow these best practices:
How international pharmacy shipping works?
Tip: Always check customs and import rules in your country to avoid delays.
How do I verify a Canadian online pharmacy?
What should I watch out for?
Staying informed and using only verified pharmacies is the safest approach.